List of ITSM, Helpdesk Tools for MSPs and IT Departments

I have lately been researching a lot on the IT Asset Management and Help Desk Tools available. Here I have prepared an exhaustive list of all the products available currently. As a category it is referred as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation)

RMM (IT Asset Management) and PSA (Help desk)

1. Spiceworks- Asset Management and Help Desk

2. Lansweeper– Lansweeper helps you to minimize risks and optimize your IT by providing actionable insight into your entire technology estate.

3. Hexanode

4. Atera– All-in-one RMM and PSA platform. RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting.

5. SysAid– When SysAid started in 2002, one thing was clear – the old way of doing IT wasn’t working. So we decided to fix IT with Service Automation – powering a way smarter help desk that practically manages itself. Giving millions of global customers around the world faster, smoother IT service, while giving IT service teams a break from the grind and some time to actually do the work they love.

6. SyncroMSP– The integrated Business platform to run a profitable MSP. PSA, RMM & remote access in one affordable package

7. SuperOps–

8. ManageEngine-

9. Naverisk– Simple, Secure RMM, Service Desk, PSA & Data Protection you’ll love

10. Freshworks– Customer service, IT, and CRM software that’s incredibly powerful, yet fast, easy and cost effective.

RMM Only

1. NINJAONE- https://www.ninjaone.com

2. PULSEWAY- https://www.pulseway.com/

3. CONNECTWISE- https://www.connectwise.com/

4. N-able- https://www.n-able.com

5. Optitune- https://www.bravurasoftware.com/optitune/

6. Comodo one- https://one.comodo.com/